TERMS AND CONDITIONS

Equine Essence Online Store

Effective Date: 21 October 2026

1. Service Provider Information

Company Name: Essence Capital Kft.
Registered Office: 2040 Budaörs, Harkály utca 26., Hungary
Company Registration Number: 13-09-247355
Tax Number: 33058407-2-13
Website: https://www.equineessence.eu/
Email: info@equineessence.eu
Telephone: +36 70 708 0198

Hereinafter referred to as the "Service Provider".

2. General Provisions

These Terms and Conditions govern purchases made through the Equine Essence online store and define the rights and obligations of the Service Provider and the Customer.

Orders placed through the online store may result in the conclusion of an electronic sales contract.

Before completing an order, the Customer is given the opportunity to review and accept these Terms and Conditions.

The Service Provider reserves the right to amend these Terms and Conditions with prospective effect. Contracts already concluded shall, as a general rule, remain subject to the Terms and Conditions in force at the time of contract formation.

3. Products and Intended Use

Equine Essence is a nutritional feed product developed for horses, containing functional mushrooms.

The product is not a veterinary medicinal product or medication and is not intended to replace veterinary examination, diagnosis, or treatment.

The product is not intended to prevent, treat, or cure diseases.

The product must only be used for the animal species, purposes, and at the dosage specified on the product label and in the instructions for use.

Veterinary consultation is recommended before use in horses suffering from illness, receiving medication, having special nutritional requirements, or in pregnant or lactating mares.

The Customer is responsible for using and storing the product in accordance with the provided instructions.

4. Health Information and Liability

Scientific, nutritional, and general educational information provided in relation to the product does not constitute individualised veterinary advice.

Research findings concerning the product's ingredients do not guarantee any specific health outcome for an individual horse.

Individual responses may vary depending on the animal's health condition, diet, age, and other relevant circumstances.

The Service Provider does not guarantee any particular health outcome resulting from the use of the product.

The Service Provider shall not be liable for damages demonstrably arising exclusively from improper use of the product, failure to follow the provided instructions, or other conduct attributable to the Customer.

Nothing in these provisions shall limit or exclude the Service Provider's statutory obligations concerning product safety, product liability, legal warranties, or any liability that cannot lawfully be excluded or restricted.

If any suspected adverse reaction occurs during use, administration of the product should be discontinued and veterinary advice sought where necessary.

5. Ordering and Contract Formation

The Customer selects the desired product and adds it to the shopping cart, provides the information necessary to process the order, selects the delivery and payment methods, and submits the order.

Submitting an order entails an obligation to pay.

The Service Provider acknowledges receipt of the order electronically. An automated technical acknowledgement does not necessarily constitute acceptance of the order.

The contract is concluded upon the Service Provider's separate confirmation of acceptance, provided that the ordering process clearly informs the Customer of this procedure.

The Service Provider reserves the right to refuse fulfilment of an order if the product is unavailable, an obvious pricing error has occurred, or fulfilment would violate applicable law.

Any amount already paid in such circumstances shall be refunded.

The Customer may review and correct incorrectly entered information before submitting the order.

6. Prices and Payment

Prices displayed in the online store represent the final product prices payable by the Customer, including applicable taxes.

Shipping charges and any additional fees are displayed separately before the Customer completes the order.

Available payment methods include:

Online payment through Stripe
Cash on delivery, where supported by the selected delivery method

The Service Provider reserves the right to modify product prices before an order is placed.

The price of an order already accepted by the Service Provider cannot be increased unilaterally.

7. Shipping and Delivery

Orders are delivered through Magyar Posta (Hungarian Post) or GLS, depending on the available delivery services.

Shipping costs, available destination countries, and estimated delivery times are displayed before the order is finalised.

Unless otherwise agreed, the Service Provider shall deliver the goods without undue delay and no later than 30 days after the conclusion of the consumer contract.

The Customer is responsible for providing accurate delivery information and cooperating with the delivery process.

Documented additional costs resulting from incorrect or incomplete delivery information may be charged to the Customer where permitted by applicable law.

In consumer transactions, the risk of loss of or damage to the product passes to the Customer in accordance with applicable legislation.

8. Right of Withdrawal and Returns

Customers qualifying as consumers have the right to withdraw from a distance sales contract within 14 days of receiving the product without providing a reason, subject to exceptions established by applicable law.

Withdrawal requests may be submitted to:

info@equineessence.eu

The Customer must return the product within 14 days of communicating the decision to withdraw.

The direct cost of returning the product shall be borne by the Customer unless otherwise required by law or agreed by the Service Provider.

The Service Provider shall refund the amounts due under applicable law within 14 days of being informed of the Customer's decision to withdraw.

The Service Provider may withhold reimbursement until the returned product has been received or the Customer has provided sufficient evidence of having sent it back.

Opened and Sealed Products

Pursuant to Section 29(1)(e) of Hungarian Government Decree 45/2014 (II. 26.), the consumer's right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery.

This exception may only be applied to Equine Essence products where all relevant legal requirements are met.

The condition of the packaging does not, in itself, affect the Customer's statutory rights arising from defective performance.

Return Address:

Essence Capital Kft.
2040 Budaörs, Harkály utca 26.
Hungary

9. Product Quality, Storage and Claims

Products must be stored in accordance with the storage instructions indicated on the packaging.

The Customer must refrain from using the product in any manner inconsistent with its intended purpose.

Use of any product that appears damaged, contaminated, or otherwise abnormal must be discontinued.

The Service Provider shall investigate reported product quality concerns and may request the order number, product batch number, photographs, or other information reasonably necessary to assess the claim.

Customers are entitled to exercise their statutory rights relating to defective performance, legal warranties, and other applicable consumer protections.

The Service Provider does not exclude or restrict any statutory warranty rights granted to consumers under applicable law.

10. Complaints Handling

Customers may submit complaints through the following contact details:

Email: info@equineessence.eu
Telephone: +36 70 708 0198
Postal Address: 2040 Budaörs, Harkály utca 26., Hungary

The Service Provider shall provide a substantive response to written complaints within the period prescribed by applicable legislation, generally within 30 days.

If a complaint is rejected, the Service Provider shall provide the reasons for the rejection and inform the Customer of the available legal remedies.

Consumers may contact the competent consumer conciliation body or consumer protection authority, or initiate court proceedings.

The Service Provider shall provide all mandatory information concerning consumer dispute resolution in accordance with applicable legislation.

11. Intellectual Property

The Equine Essence brand name, original website content, images, graphic elements, and other materials protected by intellectual property rights remain the property of their respective rights holders.

Unauthorised commercial use, reproduction, or distribution of these materials is prohibited unless otherwise permitted by applicable law.

12. Data Protection

The processing of Customers' personal data is governed by the separate Equine Essence Privacy Policy.

The Privacy Policy is available on the online store's website.

13. Governing Law and Final Provisions

Contracts concluded under these Terms and Conditions shall be governed by Hungarian law, without prejudice to any mandatory consumer protection rights applicable to the Customer.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, this shall not, in itself, affect the validity of the remaining provisions.

The Service Provider and the Customer shall primarily seek to resolve any disputes amicably.